Auto-refreshed daily · Last updated April 30, 2026 08:00 AM
Total Customers
127
All accounts tracked
At-Risk
18
Score 30-60, monitor closely
Critical
4
Score <30, act immediately
Avg Health Score
72
out of 100
Revenue at Risk
$34,200
/mo from critical accounts
Customer Accounts
Company
Health Score
Risk Tier
Last Activity
🎬
Top Save Plays
DataBridge SolutionsCritical
$2,480/mo · Score 22
Usage dropped 42% over the past 14 days — only 3 logins in the last week, down from 18/week average.
Recommended Action
Schedule a product training call this week. Usage decline of this magnitude correlates with feature confusion in similar accounts.
Nexus AnalyticsCritical
$1,850/mo · Score 28
Two support tickets opened in the last 10 days with no response to follow-up outreach. Likely unmet expectations.
Recommended Action
Send a personalized outreach email from the CSM directly. Reference the tickets, acknowledge the friction, and offer a 30-min check-in call.
CloudLayer IncAt-Risk
$980/mo · Score 47
MRR has been declining steadily for 3 months (from $1,400 to $980). Customer has not responded to renewal reminders.
Recommended Action
Propose a relationship review call focused on ROI. Offer a plan adjustment or pause rather than losing the account entirely.
📊Weekly Insight
4 accounts dropped into a lower health tier this week. Top 3 are shown above. The average time between score drop and churn is 43 days — you have a window.
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